© 2004 Sony Corporation
A-BU7-100-11 (1)
Personal Entertainment Organizer
PEG-TH55
Trouble-
shooting
Q&A
Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)
Troubleshooting
· My CLIÉ handheld does not
work properly
· Error messages
· I cannot enter text properly
· I forgot my password
· HotSync® problems
· I cannot beam data
· I cannot exchange data using
the Bluetooth® function
(for models containing the
Bluetooth® wireless technology
only)
· I cannot make a backup
· Peripheral devices are not
recognized
· I cannot connect to the Internet
· The contents of websites cannot be
displayed (NetFront v3.1 for CLIE)
· I cannot use e-mail (CLIE Mail)
· Problems with
CLIE Update Wizard
· Problems with
image files/movies
· I cannot play music (Audio Player)
· I cannot use "Memory Stick" media
· I cannot transfer data
· How to operate CLIE Organizer
· Problems with the CLIE Launcher
· How to operate basic
applications (PIM)
· Problems with Mobile Manager
(for supported areas only)
· Problems with
Mobile Connection Wizard
(for supported areas only)
Customer Support and
Customer Registration
2
Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)
If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
b For details on soft reset, refer to "Basic operations of your CLIÉ handheld:
Restarting your CLIÉTM handheld" in the supplied "Read This First
(Operating Instructions)".
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Troubleshooting Steps
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are displayed.
1 Refer to "Frequently Asked Questions" in the supplied
"Read This First (Operating Instructions)" or this manual.
2 Refer to the Sony CLIÉ handheld Support website
Double-click
(CLIÉ Info) on the Windows desktop, and select [CLIÉTM
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If problems persist
Refer to "Customer Support and Customer Registration" (page 59), or contact
your nearest Sony dealer.
Note
Thousands of third party add-on applications are available for the Palm OS®
platform. Sony does not support third party applications. If you are having
problems with a third party application, please contact the publisher of that
application.
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Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)
T
rou
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ho
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Making backups of data and
applications on your CLIÉ handheld
Sony recommends that you make a backup of your data in case of unexpected
problems. Backing up your data will ensure that it can be restored again on your
CLIÉ handheld, even if you have to perform a hard reset.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using Memory Stick
Backup
Use "Memory Stick" media and Memory Stick Backup on your CLIÉ
handheld to back up data and applications on your CLIÉ handheld.
b "Memory Stick" media (sold separately) is required.
For details, refer to "Backing up your CLIÉTM handheld data and
applications: Backing up data and applications to "Memory Stick" media
using Memory Stick Backup" in the "Handbook" (PDF format).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using the HotSync®
operation
Data and installed applications on your CLIÉ handheld are backed up to your
computer when the HotSync® operation is performed. If you need to perform
a hard reset, this would erase all user data and applications stored on your CLIÉ
handheld. However, the erased data and applications can be restored with the
next HotSync® operation.
Notes
· Some add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync® operation. However, a backup of
data on your CLIÉ handheld can be made with Memory Stick Backup.
To make proper backups, using Memory Stick Backup periodically is
recommended.
· When you need to restore data, and so on, make sure that you perform the HotSync®
operation immediately after you perform a hard reset. Otherwise, if you create new
data on your CLIÉ handheld between the hard reset and performing the HotSync®
operation, the data may be lost.
b For details on the HotSync® operation, refer to "Exchanging and updating files/data
using the HotSync® operation (Other HotSync® operations)" in the "Handbook"
(PDF format).
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Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)
Table of Contents
Symptoms
Page
My CLIÉ handheld does not work properly
I cannot turn on my CLIÉ handheld
Page 12
The screen is not displayed even though the POWER LED is
on
Page 12
My CLIÉ handheld does not respond
Page 13
My CLIÉ handheld keeps turning itself off
Page 13
My CLIÉ handheld does not produce any sounds
Page 14
The backlight does not turn on when I adjust the brightness
level
Page 14
The LCD display cannot be viewed properly
Page 14
Applications do not operate properly after a soft reset is
performed
Page 15
I cannot use the Jog DialTM navigator
Page 15
Error messages
An error message appears repeatedly
Page 15
The message "Invalid process" appears when an application
is started
Page 16
An error message indicating insufficient memory appears
Page 16
The HotSync® operation does not start and a message appears
on the screen
Page 17
An error message indicating insufficient memory appears
while receiving data/files using the IR port communication
Page 17
I cannot enter text properly
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti® 2)
Page 18
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input)
Page 18
5
Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)
Symptoms
Page
My CLIÉ handheld does not activate the right feature when I
tap a button or screen icon
Page 19
I cannot display the menu when I tap
(Menu)
Page 19
I forgot my password
I forgot my password and my CLIÉ handheld is locked
Page 20
I forgot my password and my CLIÉ handheld is not locked
Page 20
HotSync® problems
I cannot perform a local HotSync® operation
Page 20
I cannot start the HotSync® operation by tapping
(HotSync) on the HotSync screen
Page 22
I cannot cancel the HotSync® operation
Page 23
It takes a long time to complete the HotSync® operation
Page 23
Data cannot be synchronized with some applications using the
HotSync® operation
Page 23
I cannot back up some data using the HotSync® operation
Page 25
PalmTM Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 25
CLIE Organizer for PC does not start or cannot be selected
from the menu
Page 25
HotSync Manager does not start.
(HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 26
I cannot perform a HotSync® operation via a wireless LAN
Page 26
If you still cannot perform the HotSync® operation
Page 26
I cannot perform a HotSync® operation via a modem
Page 27
I cannot perform a IR HotSync® operation
Page 29
I cannot beam data
Verify the following first
Page 30
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 30
Continued on next page
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