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PCG-Z505JE/PCG-Z505JEK/PCG-Z505JS/PCG-Z505JSK
Frequently Asked Questions (FAQs)
Q: How do I recover applications or drivers that came with my computer if
the files are corrupted or deleted?
A:
The Application Recovery CDs allow you to reinstall individual applications
and device drivers if they are corrupted or accidentally erased. Reinstalling an
individual device driver or software title may correct a problem you are
experiencing with your computer, and you may not need to recover the entire
contents of your hard drive. If you do need to reinstall all the software titles that
shipped with your computer, use the System Recovery CD(s).
You must be in Windows® to run the Application Recovery CD(s). The
application will not run from DOS. If you have any questions on using the
Application Recovery CD(s), contact Sony Customer Support.
To use the Application Recovery CD(s)
1 Turn on your computer. If your computer is already on, close all applications.
2 When the Windows desktop appears, insert the Sony Application Recovery
CD in the CD-ROM drive (optional). The Application Recovery utility loads
automatically.
3 When the Application Recovery menu appears, follow the on-screen
instructions to complete the recovery process.
Q: Why isn't the CD-ROM/CD-RW/DVD-ROM drive* reading a disc?
A:
After inserting a CD, you must wait a few seconds for the CD to be detected
before trying to access it. If your drive reads some CDs but not others, check the
shiny side of the disc for dirt or scratches. You may also need to clean the CD-
ROM drive lens with a CD-ROM cleaner.
Your system may include one or two Application Recovery CDs. If you have two Application
Recovery CDs, insert the first CD to run the Application Recovery program. You may be
prompted to insert the second CD, depending on the application you wish to restore.
* The CD-ROM drive, CD-RW drive, and DVD-ROM drive are all available as optional items for your
notebook. They can be purchased from your local retailer, through the Sony VAIO
® Direct Web site
(http://www.sonydirect.com/notebookaccessories/), or by calling 1-888-315-7669 (toll free).
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Q: How do I set up faxing capability in Windows®?
A: for Windows 98:
Windows does not provide a built-in fax utility. Sony has
included the Symantec® WinFaxTM Basic Edition software for your faxing needs.
To set up WinFax Basic, click the Start button, point to Programs, and select
Configure WinFax Basic Edition software. Follow the on-screen instructions to
configure the fax utility.
A: for Windows 2000:
To fax click the Start button, point to Programs,
Accessories, Communications, Fax, and then click Fax Queue. Choose the
document you wish to fax.
Q: How do I change the video resolution of my display?
A:
From the Start menu, select Settings and click Control Panel. Click the Display
icon and select Settings. Move the Screen area slider to change the resolution.
Q: Why does Windows lock up during shut down?
A: for Windows 98:
Windows may not shut down properly for many reasons,
including incompatible or conflicting drivers, damaged files, or non-responsive
hardware. For troubleshooting information, you can search Windows Help. From
the Start menu, select Help, click the Contents tab, click Troubleshooting, and then
click Windows 98 Troubleshooters. Click the subject for which you want
information, and then answer the questions that are appropriate for your
problem.
A: for Windows 2000:
Windows may not shut down properly for many reasons,
including incompatible or conflicting drivers, damaged files, or non-responsive
hardware. For troubleshooting information, you can search Windows Help. From
the Start menu, select Help, click the Contents tab, click Troubleshooting and
Maintenance, and then click Windows 2000 troubleshooters. Click the subject for
which you want information, and then answer the questions that are appropriate
for your problem.
Q: Why is my system running slowly?
A:
The speed varies depending on the number of applications that are open and
running. Close any applications that you are not currently using. Increasing the
system memory may also help. The computer has two memory slots.
Frequently Asked Questions (FAQs)
3
Q: Why is is there no sound in any application?
A:
There are independent controls for your system volume.
u
There is a volume control
in the Windows task tray. Click the icon and
slide the level bar up to increase the volume. (For Windows 98 only)
u
In addition to adjusting the volume, check that the Mute check box is not
selected in the Windows volume control
. (For Windows 98 only)
u
There is a volume control
in the Windows task tray. Click the icon and
slide the level bar up to increase the volume. (For Windows 2000 only)
u
In addition to adjusting the volume, check that the Mute check box is not
selected in the Windows volume control
. (For Windows 2000 only)
u
The internal speakers are muted. Press F3 while pressing the Function (Fn)
key to turn on the internal speakers. (For Windows 2000 only)
u
The volume setting of the internal speakers are at the minimum setting. Press
F4 while pressing the Function (Fn) key, then press the upper or lower arrow
keys to adjust the volume. (For Windows 98 only)
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Supplementary Information
5
Supplementary Information
Recovering Microsoft® Word 2000
If you recover your operating system using the System Recovery CD,
Microsoft Word 2000 will not be recovered. Use the supplied Word 2000
CD-ROM to recover this application.
Power Management Tips
u
If you find that an application exhibits unexpected behavior (such as
reduced video quality) after returning from a reduced power
consumption mode, you should close that application before your
computer enters a power-saving mode.
u
For maximum audio and video performance, use PowerPanel to
select either the AC Power Profile or the Power Management Off
profile.
u
If your battery level falls to less than 10 percent, you should either
attach the AC adapter to recharge the battery or shut down your
computer and insert a fully charged battery.
If Your Computer Does Not Start
u
Check that the computer is plugged into a power source and that it is
turned on. Check that the power indicator on the front panel of the
computer indicates that the power is on.
u
Check that the battery is inserted properly and that it is charged.
u
Make sure there is no diskette in the floppy disk drive.
u
Confirm that the AC adapter and all cables are connected firmly, as
described in "Connecting Peripheral Devices" in the VAIO® Z505
SuperSlim ProTM Notebook User Guide that came with your computer.
u
If you plugged the computer into a power strip or UPS, make sure the
power strip or UPS is turned on and working.
u
If you are using an external display, check that it is plugged into a
power source and turned on. Check that the brightness control is
adjusted correctly. See the manual that came with your display for
details.
u
Moisture condensation may have occurred. Do not use the computer
for at least one hour and then turn on the computer.